Shipping policy
Shipping Policy
Last Updated: September 4, 2026
Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on product availability, order volume, holidays, launches, and other circumstances.
Pre-Orders
Pre-orders can take up to 6 weeks to be delivered.
Pre-order items are made or prepared specifically for the upcoming release and may require additional production and fulfillment time.
High order volume, production schedules, inventory availability, fulfillment volume, shipping carrier delays, holidays, or other unforeseen circumstances may cause an order to take longer than expected.
By placing a pre-order, you acknowledge and understand that delivery may take up to 6 weeks.
The 6-week timeframe is an estimate for fulfillment and delivery and may vary depending on circumstances outside of Hidden Figures US's control.
Tracking
Once your order has shipped, tracking information will be provided when available.
Please allow time for the carrier's tracking information to update after your package has been shipped.
Shipping Delays
While we work to fulfill orders as quickly as possible, delays can occasionally occur because of:
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High order volume
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Production delays
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Inventory availability
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Fulfillment volume
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Shipping carrier delays
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Holidays
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Weather
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Other unforeseen circumstances
If there is a significant delay affecting your order, Hidden Figures US may contact you using the email address provided at checkout.
If Hidden Figures US cannot fulfill an order within an applicable promised timeframe, any cancellation or refund rights required by applicable law will apply.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately at:
We will make a reasonable effort to correct the address before your order ships, but we cannot guarantee that changes can be made after an order has entered fulfillment or shipped.
Contact
For questions regarding shipping or your order, contact:
Hidden Figures US