Contact information
Customer Support Policy
Last Updated: September 4, 2026
Hidden Figures US is committed to providing customers with helpful and timely support.
Contact Information
For questions regarding orders, shipping, returns, refunds, pre-orders, products, or payment issues, contact:
Order Information
When contacting customer support about an order, please include your order number whenever possible.
Providing your order number helps us locate your order and respond more efficiently.
Response Times
We aim to respond to customer inquiries as soon as reasonably possible.
Response times may be longer during product launches, major releases, holidays, weekends, or periods of unusually high order volume.
Order Changes
If you need to change an order, shipping address, or other order information, contact us as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment or shipment, but changes cannot always be guaranteed.
Returns and Refunds
For return and refund requests, please review our Refund & Return Policy.
Pre-Orders
For pre-order questions, please review our Pre-Order Policy before contacting customer support.
Payment Disputes
If you have a concern regarding a payment or order, please contact us at hiddenfigureus1@gmail.com so we can investigate the issue.
Customers retain any rights available to them under applicable law.
Respectful Communication
We ask customers and our support team to communicate respectfully.
Threats, harassment, abusive language, or attempts to obtain goods or refunds through fraudulent means may result in communication being limited to written channels or other appropriate action.
Nothing in this section limits a customer's legal rights.
Contact
Hidden Figures US
Email: hiddenfigureus1@gmail.com